Frequently Asked


What is the “Water Crisis”?

The Water Crisis is a health crisis. 4 billion people – almost two thirds of the world’s population lack access to clean water. Nearly 1 million people die each year from water, sanitation and hygiene-related diseases which could be reduced with access to safe water or sanitation. Every 2 minutes a child dies from water-related disease.

Who’s behind “Water Heroes”?

Water Heroes is managed by Xylem, a global water technology company committed to “solving water” by creating innovative and smart technologies to meet the world’s water challenges.

Xylem’s social responsibility program Xylem Watermark, provides humanitarian aid to communities facing the most dire water-related challenges and natural disasters.

As part of our mission to solve water, we’re bringing together stakeholders from across society – including utilities, non-profits and non-governmental organisations (NGOs), schools and universities, businesses, government, sports teams and their fans, students and the public. By coming together, we can create a movement to solve water – one of the biggest sustainability challenges of our time. Solving water is a team sport. Join us!

Learn more about Xylem here.

How is Manchester City involved with Water Heroes?

In 2018, Xylem kicked off an exciting partnership with Manchester City, Manchester City Women and New York City FC. The partnership with City Football Group enables amplified awareness of Xylem’s mission to solve water and help drive a global conversation.

Football fans are passionate and dedicated to their favourite sport – the same qualities needed to take on a huge challenge like solving water. We aim to inspire everyone to think differently about water and take action to help create a more water-secure and sustainable word. To date, Xylem and ManCity have reached more than 1 billion people through award-winning campaigns that inform about water challenges and provide opportunities to get involved. Learn more about the partnership here.

What is the “Water Heroes” Hub?

The “Water Heroes” Hub is an online resource dedicated to informing people about growing global water threats, and what we can do about it – individually and together – to help solve water. The site includes educational content and prize draws to encourage users to learn more about urgent water issues like drought, flooding, water pollution, the rising cost of water, and the need to attract talent to the water sector.

Users can sign up for a free account to earn “Waterdrops” points for completing actions like reading content, watching videos and taking part in quizzes to enter prize draws. We’re bringing people together in creating a movement to solve water to create a more sustainable world. Join the Water Heroes movement!

What impact will my actions have?

Solving global water challenges like drought, flooding and pollution is a massive undertaking. It takes a team effort to solve problems this size. The good news is that since everyone relies on water and uses it every day, everyone can play a part. By taking simple actions like fixing leaks and taking shorter showers, you can help save water (and save money).

If we all make small changes in how we use and protect water in our daily lives, it can add up to make a big difference. When these individual efforts are combined with positive actions from government and business, we can solve water at scale and help create a more sustainable future.

How do I get involved?

It’s easy and free to get started – simply create an account and start surfing. With every article you read, video you watch or suggested action you take to solve water you can earn “Waterdrops” points. These “Waterdrops” can be redeemed for entries to Water Heroes prize draws.

I’m struggling to access the Water Heroes website, can you help?

Try clearing your cache and reloading the page. If that doesn’t help, please complete the “Contact Us” form and our support team will be in touch.

I have trouble creating an account, can you help?

Try clearing your cache and reloading the page. If that doesn’t help, please complete the “Contact Us” form and our support team will be in touch.

I have a media inquiry. Who should I contact?

For media inquiries, please complete the “Contact Us” form, outlining your inquiry and our media team will be in touch.

Prize Draws

What are “Waterdrops” and how do they work?

The Water Heroes movement is about bringing people together to learn about the global water challenges and actions they can take to help solve water. To encourage users to take action, we offer a points and prize draw system. Anyone who signs up to a free account is eligible to earn “Waterdrop” points by completing actions such as reading articles, taking part in quizzes, signing petitions etc.

These “Waterdrops” can be redeemed for entering our Water Heroes prize draws. Solve water for a chance to win prizes. It’s our way of encouraging everyone to be a Water Hero!

What can I use Waterdrops for?

Waterdrop points can be used to enter our exciting Water Heroes prize draws for a chance to win epic experiences and prizes!

More prizes will be added regularly, keep checking our “Prize Draws” page for the latest prizes.

I’m having trouble entering a prize draw, can you help?

Please complete the “Contact Us” form, outlining your issue and our support team will be in touch.

How will the prize draw winners be selected?

There will be 9 provisional winners in total. 3 per Hero Prize, 3 per Silver Prize and 3 per Bronze Prize. Winners will be randomly selected from all valid entries received during the Promotion Period. For your total confidence, the Prize draw will be conducted by PromoVeritas, an independent promotional verification service, within 5 working days of the end of the Promotion Period.

What prizes will be drawn?

Prizes for the prize draws will be as follows:

Hero Prize: Manchester City VIP Experience

  • 3 winners (1 x pair of tickets each)
  • Chairman’s lounge experience to Manchester City’s opening home game for the 2023/2024 Premier League Season including travel & accommodation.

Prize details below:

  • Transfer from winner’s house to the airport/ train station, economy flights or train for UK based winners and private transfer from airport/ train station to the 4* hotel;
  • Hotel accommodation at a 4* hotel (breakfast included);
  • Etihad Stadium Tour included if timings (traveling wise) allow;
  • Water education element included as part of the Stadium Tour which will have a focus on Sustainability and best practices implemented by Manchester City
  • 30 min meet & greet with a Manchester City football legend;
  • Goodie bag (water bottle, Manchester City home shirt);
  • Private transfer to the match;
  • Attending the match in Chairman’s Club at Etihad Stadium;
  • Pitch-side visit during warm-up prior to the game;
  • Private transfer back from the stadium to the hotel;
  • Dinner arranged throughout stay in Manchester;
  • Private transfer from hotel to the airport/ train station
  • Visas to be organised by winners.

Silver Prize: Manchester City Match Day Experience

  • 3 winners (1 x pair of tickets each)
  • General admission tickets for Manchester City home match in 2023/2024 season including travel & accommodation.

Prize details below:

  • General admission tickets;
  • Economy flights or train tickets for UK based winners;
  • Hotel accommodation at a 4* hotel (breakfast included).
  • Visas to be organised by winners.

Bronze Prize: Manchester City Signed Shirt

  • 3 winners (1 x signed shirt each)
  • Signed shirt by a Manchester City Player.
When will the prize draw take place?

Prize draw entry closes midnight (BST) on Saturday April 22nd, prize draw will take place Monday April 24th. For further prize draw details, please check Prize Draw Terms & Conditions.

How and when will the winners be notified?

Provisional winners will be contacted via the email address provided on entry within 7 working days of Winner Selection and will be asked to provide evidence of identity and eligibility. Reasonable efforts will be made to contact the provisional winners. Once eligibility has been confirmed, the provisional winners will be confirmed as a winner. If a provisional winner does not respond to the initial contact within 5 days, we reserve the right to disqualify that entrant and award the Prize to a reserve selected in the same manner. Reserve winners may have less time to respond.

How do I enter prize draws?

Entering our prize draws is easy:

  • Take Action to earn enough Waterdrops to qualify for entry.
  • Click on the prize draw you want to enter, agree to the Prize Draw Terms & Conditions, hit “Enter” and you’re done!
What if I don’t win a prize?

If you don’t win a prize, keep earning Waterdrops for more chances to enter future prize draws.

I am having trouble claiming entering a prize draw. What should I do?

Please complete the “Contact Us” form, outlining your issue and our support team will be in touch.

Can I select which game I want to attend?

No. The selected game will be dependent on availability.

Can I select which shirt number/player signature I have on my prize?

No, it will be a random selection of a first team Manchester City player on a generic Manchester City Shirt (subject to availability).

I have general questions about the gameday. Who do I reach out to?

Please complete the “Contact Us” form, outlining your question and our team will be in touch.

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